FAQs

Minimal Nested FAQ
What is the maximum load capacity for riding on Airwheel luggage?
Airwheel luggage has a maximum load capacity of 110 kg.
How long does it take to charge an Airwheel?
Charging the Airwheel takes up to 2 hours.
What is the weight of Airwheel luggage?

The weight varies by model:

  • SQ3: 4 kg
  • SE3 Mini T: 7 kg
  • SE3T: 9 kg
  • SE3S: 9.4 kg
  • SE3SL: 6.8 kg
  • SQ3S: 4.8 kg
Can Airwheel luggage be used as a carry-on for flights?
Airwheel luggage is compact and designed to meet cabin-size requirements. However, airlines may have restrictions due to its lithium battery. While many airlines permit it with the battery removed, some may not. We recommend confirming with your airline before flying.
Which Airwheel models are typically allowed as carry-on luggage?
The SE3S, SE3 Mini T, SQ3, SQ3S, and SE3 Mini T are often accepted as carry-on luggage. Please confirm with your airline as policies vary.
Do you have customer service?
Yes, we do! Our customer service team is available to assist you from 10 AM to 7 PM, Monday to Friday.Feel free to reach out to us for any inquiries or assistance you may need.
Is excess baggage due to Airwheel’s weight free of charge?
The Airwheel SE3s, SE3 Mini T, and SE3T models often exceed the standard hand-carry weight limit. As a result, most airlines will charge an excess baggage fee. To ensure a smooth travel experience, it’s best to confirm your airline's baggage policies before your flight.
Which airlines allow Airwheel luggage?

The following airlines currently permit Airwheel luggage:

  • Philippine Airlines
  • Thai Airways
  • Cebu Pacific
  • AirAsia
  • Malaysia Airlines
  • Jetstar
  • Garuda Indonesia
  • Vietnam Airlines
  • Qatar Airways

We are actively working to secure approval from additional airlines to provide greater convenience for our customer.

Do you have a partnership with Philippine Airlines?
Yes, we have a partnership with Philippine Airlines Mabuhay Miles. Learn more about this collaboration: https://www.philippineairlines.com/ph/en/partner-offers/promotions/airwheel.html
How far can the Airwheel travel on a full charge?
The Airwheel can travel up to 13 km on a full charge. Please note that distance is measured based on usage, not time.
What is the warranty coverage for Airwheel luggage?
Airwheel luggage includes a 6-month warranty covering material or workmanship defects from the date of purchase. For assistance, visit our service center at: 85 N.S. Amoranto, La Loma, QC (Beside Mila’s Lechon).
What is your refund policy?
Returns and refunds are only processed for products with manufacturing defects. We encourage customers to carefully review product details before purchasing.
Is Airwheel luggage approved for international travel?
This depends on the airline and destination. Some airlines permit Airwheel luggage if the lithium battery is removed. We recommend confirming specific policies with your airline before traveling.
Is the Airwheel SQ3 & SQ3S suitable for children?
The SQ3 & SQ3S are designed for children aged 3 to 8 years old and can support up to 40 kg. Please consider the child’s size and comfort when purchasing.
Is Airwheel luggage water-resistant?
Airwheel luggage is resistant to water splashes but is not designed for heavy rain.
Minimal Nested FAQ
What's the weight of the Lancer300 backpack?

The basic backpack weighs 2.9kg (excluding the power station), and the power station weighs 3.2kg. The Exoskeleton-Bearing Structure makes carrying your backpack feel lighter than you'd imagine.🦾

What does Lancer300 Version packages include?
  • The basic backpack: Main pack + accessory pack + selfie stick*1
  • The Power package : Main pack + power station + selfie stick*1 (excluding accessory pack).
  • The add-ons menu: selfie stick/ power station/ solar panel/ accessory pack/ Exoskeleton frame
About Waterproof

The backpack is made of waterproof materials and assembled with waterproof zippers. Our power station has an IPX6 waterproof rating and comes with a waterproof cover to seal the interface connections and prevent rainwater.💦

Backpack storage capacity

The total capacity is 30L, with the main pack offering 24L of storage space, and the magic partition can be DIY by yourself. The top pack provides 6L of storage space and can accommodate a 70-200mm camera. You can fit a 16-inch laptop inside the backpack. 💻

Query about power station (1)

Exciting news! Seeing the high demand for the 100Wh battery, our team has held a serious discussion and has decided to add a new battery option. You will now have two battery versions to choose from:

  • 100Wh, 150W power
  • 336Wh, 300W power (500W-Peak)
Query about power station (2)

We offer versions with European, American, Australian, Japanese, and Chinese socket standards and inverters are also developed for corresponding regions. For more details, we'll have a post to describe the power station in the group, so stay tuned.

About Exoskeleton Material

The exoskeleton is crafted from a high-strength nylon fiberglass composite material that maintains consistent flexibility and rigidity across a temperature range of -20°C to 40°C.

Can a Power Bank Be Taken on a Plane?

336Wh battery is not permitted.

What Is the Warranty Period?

Warranty period is 1 year.

Minimal Nested FAQ
What is Hypershell?

Hypershell is described as the world's first outdoor exoskeleton designed for hiking, daily use, and professional applications. It is a lightweight, wearable device intended to enhance human mobility by increasing power, performance, and endurance while reducing physical exertion.

How does the Hypershell work?

The Hypershell is powered by an AI-based motion engine that automatically adapts to the user's individual body style, movements, and the terrain in real time. This system works to reduce fatigue, support your joints, stabilize movements, and help muscles manage weight more efficiently by utilizing a Peak Force Output system.

What are the main benefits of using a Hypershell?

Hypershell helps users go farther with less effort by providing mechanical assistance. Key benefits include:

  • Reduced Physical Exertion: Up to 20% less physical exertion when hiking and up to 39% less when cycling.
  • Increased Endurance: Enables users to hike farther, run longer, and climb stronger.
  • Joint Support: Reduces stress on joints and aids quicker recovery.
  • Load Management: Supports professionals (like Search & Rescue) and photographers to carry more gear with less strain.

Models and Performance

Model Peak Power Assisted Range Weight Intelligent Modes
Hypershell X Ultra 1000 W 30 km (up to 60 km with swappable battery) 1.8 kg 12
Hypershell X Pro 800 W 17.5 km 2 kg 10
Hypershell X Carbon 800 W 17.5 km 1.8 kg 10
Hypershell X Go 400 W 15 km 2 kg 6

Note: The X Ultra is positioned as the ultimate performance model for extreme expeditions, while the X Go is designed for essential support and everyday motion.

What activities can I use the Hypershell for?

The Hypershell is versatile and supports a wide range of activities, including:

  • Hiking and Mountaineering
  • Cycling
  • Trail Running and Sports
  • Snow and Ski Touring
  • Urban Mobility (reducing stress from daily walking and stairs)
  • Professional Use: (e.g., Search & Rescue, Inspection, Security)
Is the Hypershell certified?

Yes, the Hypershell X Ultra is cited as the world's first outdoor exoskeleton to earn full SGS certification, validating its performance claims.

Can I travel with my Hypershell?

Yes, the device is designed to be easily portable and can fold to fit under an airline seat. However, due to battery capacity regulations, the batteries must be placed in carry-on baggage and cannot be packed in checked luggage.

Minimal Nested FAQ
What is the PeakDo LinkPower 1?

The PeakDo LinkPower 1 is a custom powerbank designed specifically for Starlink Mini, allowing portable, off-grid operation. It also works as a high-power USB-C powerbank for phones, tablets, and laptops — even while powering Starlink.

What are the technical specifications?

Battery capacity: 99 Wh / 27,500 mAh (3.6 V)
Runtime: ~4 hours of Starlink Mini operation
Battery type: 21700 lithium cell pack

Ports:

  • DC port (Starlink Mini) — 15–21 V, up to 65 W
  • USB-C PD port — up to 100 W input / 65 W output

Display & Controls:

  • 1.47″ LCD screen (battery, voltage, current, port status)
  • Power button + BLE control via web app

Other features:

  • Injection-molded precision locking for Starlink Mini
  • 3 × 1/4″ screw holes for mounting/tripods
  • Dimensions: 243 × 115 × 27 mm
  • Weight: ~645 g
  • Working temperature: –20°C to 60°C
  • Water resistance: IPX4
What can I power with it?

• Powers Starlink Mini for ~4 hours via DC output
• USB-C port can charge smartphones, tablets, and laptops up to 65 W
• Works as a standalone USB-C powerbank for everyday devices

Is it safe to travel with (e.g., flights)?

Yes — with a 99 Wh battery, the LinkPower 1 is within most airlines' allowable limit for carry-on lithium batteries. However, rules vary, so always check your airline's current policy before flying.

What smart features does it have?
  • Smart 1.47″ LCD showing battery, voltage, current & port status
  • Bluetooth control via web app
  • Remote toggling of DC output
  • Adjustable input/output power limits (up to 140 W)
How do I use it / setup steps?
  1. Connect the included DC-to-DC cable to the LinkPower 1.
  2. Attach the unit to the back of Starlink Mini until it clicks.
  3. Long-press power button (~2 seconds) to enable DC output.
  4. Recharge via USB-C PD charger (up to 100 W).
  5. Monitor battery and port status via LCD or web app.
Any warnings or things to be careful about?
  • The DC port is output-only — never plug a DC charger into it.
  • High-power charging/discharging may shorten battery lifespan.
  • Avoid exposing unit to heavy water (IPX4 = splash-resistant only).
Minimal Nested FAQ
What are Reso Pilot Pro and Reso Pilot Neo?

Reso Pilot Pro and Pilot Neo are helmet-mounted communication systems for motorcyclists, enabling intercom, calls, music, and navigation while riding.

Pilot Pro is the advanced model with the full feature set. Pilot Neo is the streamlined version with essential intercom and audio features.

What are the main features of each model?

Reso Pilot Pro:

  • DuoSync™: hybrid mesh + software mesh for stable long-range comms
  • Group mesh range: ~12 km (group) / ~2.5 km (point-to-point)
  • Software mesh via hotspot: effectively unlimited range
  • AI-powered noise reduction for clear voice at high speed
  • Low latency intercom (~150 ms)
  • 1950 mAh battery: up to ~18 hours usage + fast charging
  • IP67 waterproof/dustproof rating
  • Smart voice control + companion app features
  • Action camera connectivity (Bluetooth or USB)

Reso Pilot Neo:

  • Mesh intercom + Bluetooth audio (music, calls, navigation)
  • Range: ~2.5 km point-to-point, ~12 km group (ideal conditions)
  • AI noise reduction
  • Low latency (~150 ms)
  • 1950 mAh battery with long run-time
  • IP67 weatherproof
  • Smart voice control + companion app support
Who are Pilot Pro and Pilot Neo meant for?

Reso Pilot Pro: Best for long-distance riders, group riders, clubs, touring, and adventure riders needing advanced mesh, long range, and robust performance.

Pilot Neo: Ideal for solo riders or commuters wanting reliable intercom and audio without advanced mesh features.

What should you check before buying?
  • Helmet compatibility — ensure it can mount the headset
  • Riding style — solo/commuter vs long-distance/group
  • Desired features — mesh, range, noise reduction, camera support, battery life
  • Connectivity needs — riding with others who use mesh systems
  • Riding conditions — rain, dust, long trips needing strong waterproofing and long battery life
Any limitations or cautions?
  • Software mesh relies on cellular/Wi-Fi — poor signal may reduce range.
  • Real-world mesh range varies due to terrain, helmet placement, and interference.
  • Best performance requires proper pairing and app settings.
  • IP67 protects from rain/dust but not deep submersion.
  • Regular charging is recommended for optimal long-term performance.
Minimal Nested FAQ
What is Rhinowalk?

Rhinowalk is a brand specializing in motorcycle luggage and riding accessories, including tail bags, saddle bags, tank bags, side/seat bags, panniers, and modular storage systems. Their products are designed for commuting, touring, adventure riding, and everyday storage needs.

What kinds of products does Rhinowalk offer?
  • Tail / Seat / Rear Bags — waterproof, expandable, or helmet-capacity bags.
  • Saddle / Side / Pannier Bags — for clothes, tools, long trips, daily use.
  • Tank Bags / Handlebar Bags — small bags for essentials and short rides.
  • Backpacks / Modular Luggage Systems — convertible to panniers or shoulder bags.
What are the key features of Rhinowalk gear?
  • Waterproof / Weather-resistant materials for rain, dust, and harsh conditions.
  • Durable, rugged build using abrasion- and wear-resistant fabrics.
  • Expandable capacities to carry more gear when needed.
  • Universal or rack-less mounting with straps for many motorcycle types.
  • Modular and multi-use design (tail bag, pannier, shoulder bag, etc.).
  • Reflective elements for better night visibility and rider safety.
Who is Rhinowalk gear for?
  • Everyday commuters needing reliable daily storage.
  • Touring riders and long-distance travelers needing waterproof, rugged luggage.
  • Adventure riders looking for expandable, modular storage options.
  • Motorcyclists wanting a more affordable alternative to premium pannier systems.
What should I check before buying Rhinowalk products?
  • Bag size and capacity based on your storage needs.
  • Motorcycle compatibility — especially side bags near exhausts.
  • Weather conditions — choose waterproof bags if riding in rain.
  • Mounting stability — ensure straps and buckles are secure.
  • Weight distribution — avoid loading one side too heavily.
Are there limitations or things to be aware of?
  • Fit and stability can vary by motorcycle model, frame shape, or exhaust location.
  • Handling may change with heavily loaded panniers or side bags.
  • Waterproof bags protect well, but extreme conditions may require inner liners.
  • Check straps / buckles regularly, especially after long rides or rough terrain.
What is Teverun?

Teverun is a brand of electric scooters known for producing high-performance, smart, and reliable models designed for daily commuting and modern urban mobility. The brand focuses on blending power, comfort, and technology for a stable and feature-rich riding experience.

What kinds of scooters does Teverun offer?
  • Daily commuter scooters with reliable range and comfortable suspension.
  • Mid-range and performance models with dual motors for more power.
  • Scooters featuring hydraulic disc brakes, adjustable suspension, and smart systems.
  • Optional app support, GPS, smart keys, and riding analytics (depending on model).
What features and benefits come with Teverun scooters?
  • Strong range and modern batteries using high-capacity lithium-ion systems.
  • Performance-oriented motors with fast acceleration and stable power delivery.
  • Hydraulic brakes on many models for safe, responsive stopping.
  • Comfortable suspension to smooth out rough or uneven roads.
  • Smart features like app control, GPS tracking, or smart key systems.
  • Versatility to suit commuters, casual riders, or performance-minded users.
Who is Teverun for?
  • Daily commuters needing a practical and reliable electric scooter.
  • Riders seeking a balance of performance, comfort, and modern features.
  • Users navigating varied terrain or moderate distances.
  • Those who value braking performance, stability, and safety-focused design.
What should I consider before buying a Teverun scooter?
  • Your riding needs: range, motor power, suspension based on daily use.
  • Battery care: charge properly to extend battery lifespan.
  • Environment: consider weather, road conditions, and slopes.
  • Safety gear: always use helmets and protective pads.
  • Local regulations: check scooter rules in your city or area.